Returns & Exchanges

At Jackery, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day window for hassle-free returns and exchanges on all unworn items with original tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging and securely attach the prepaid shipping label provided via our portal.

• 3.
  Drop Off Your Shipment

  Take your package to the nearest authorized carrier location or schedule a pickup to begin the transit process.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.